Review Management

AI to the Rescue

It's never been easier to engage with customers and create raving fans with generative AI for multi-lingual review management and sentiment analysis.

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Review Manamgent

Brands using LocalClarity for Comprehensive Review Management

Streamlining Review Management

LocalClarity's industry-leading ReviewsInbox™ unlocks the full potential of your customer feedback.

Reputation

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ReviewsInbox™

The industry's leading suite of tools offers full visibility and control over your brand's reputation, both locally and globally.

Unified Review Managment

Streamline your review management by aggregating all your business reviews from various platforms into one central location. Save time and increase efficiency by responding to, comparing, and monitoring reviews from Google, Facebook, TripAdvisor, and more—all in seconds.

Review Command

That’s why we call it the ReviewsInbox™— it’s your command center for all things reviews.

Everything is visible, manageable, and powerful, allowing you to distribute roles, responsibilities, and knowledge across your team efficiently.

50+ Review Sources

Ensure comprehensive monitoring by connecting not only to common review platforms but also to relevant industry verticals, complaint sites, and app reviews. Never miss a customer compliment, suggestion, or complaint again.

Strategic Integration

With complete coverage across all sources, you’re not just collecting feedback—you’re integrating this invaluable customer input directly into your business and operational strategies.

This ensures that every compliment, suggestion, and complaint can directly influence your path forward.

Direct Responses

Respond to reviews instantly and directly within the platform using custom templates, AI, or our Explore! template matching feature. Enhance each response with a personalized touch right from the ReviewsInbox.

Increase Rankings

Reaching out promptly shows you value your customers' feedback, often turning negative reviews into positive experiences.

Strategic responses not only enhance customer satisfaction but also directly boost local rankings and increase customer engagement through more calls, clicks, and visits.

Dashboards

Every facet of your review and response performance is captured in a comprehensive reporting suite, covering all sources and every time range.

Performance Snapshots

The review dashboard narrates the story of your brand's local online reputation through a comprehensive summary of key metrics. Drill down into or filter each KPI to uncover actionable insights.

Deep Insights

By delving deep into each key performance indicator, you can identify trends, understand customer sentiments, and prioritize areas for improvement. This focused analysis allows you to craft strategies that enhance your reputation and drive business success.

Let the data tell your story and guide your next move in the market.

Historic Review Access

Connecting to each review source provides you with a comprehensive historical record of every review ever received on the platform. Your organization's entire customer feedback history is organized in a single day.

Operational Intelligence

Do you notice lower ratings over the weekend? Does your business receive the best customer feedback when it's busiest?

Explore reports that directly correlate with the timing of your business operations.

Response KPIs

Master your response strategy with advanced metrics on the completeness and timing of your review responses. Gain insights that enable you to respond more effectively, ensuring every customer feels heard and valued.

Relationship Building

By tracking how completely and quickly you respond to reviews, you can elevate customer satisfaction and build stronger relationships. Remember,

Google considers response rates to reviews—particularly negative ones—as a local search and maps ranking signal.

ReviewEnergy Analysis

LocalClarity's unique quantitative analysis of review content length provides a trackable measure of the relative time and consideration customers invest in sharing feedback about your brand. Ask Client Success to compare your ReviewEnergy against similar businesses.

Unique Customer Feedback Insights

Not all customer reviews are the same. A single thoughtful review that shares intimate details of an experience can impact future customers more significantly—both negatively and positively—than a long series of reviews with ratings only.

Evaluating and comparing feedback energy provides you with a more complete picture of what new potential customers are seeing online.

Rating Breakdowns

Simple averages obscure the full story behind your star ratings. LocalClarity presents the complete distribution of each set to provide you with a deeper understanding of your customer feedback and identify the topics needing attention.

Exclusive Analysis Scope

By examining the variances in ratings across different ratings, times, geography and even gender, you gain a clearer picture of customer experiences and sentiments.

This nuanced analysis helps you identify specific areas for improvement, celebrate successes, and craft targeted strategies that resonate with your customers.

Generative AI

Experience the unparalleled efficiency and capability advancements of generative AI, directly incorporated into all of your review & response workflows.

Natively Polylingual

Enhance global customer engagement with our natively polylingual Generative AI, designed to seamlessly suggest relevant responses in the review's language. Ensure your communications are clear, culturally relevant, and perfectly tailored to each audience.

Scalable Interactions

No matter the size of your team or where they are located, our platform enables you to manage and engage with a diverse customer base across dozens of languages super efficiently.

This not only boosts customer satisfaction but also helps build loyalty in every market you're in.

Sentiment Analysis

Unlock deeper insights into customer feedback with our Generative AI that analyzes the topics in each review comment block and assigns a sentiment score on a 5-point scale. Gain a nuanced understanding of customer experiences across locations, enabling targeted improvements and more strategic decision-making.

Sentiment Mining

By utilizing advanced Generative AI, our system dissects each review to identify underlying topics and assess sentiment accurately. This technology allows you to see not just what customers are saying, but how they feel about different aspects of your service or product.

Armed with this precise emotional and topical mapping, your team can prioritize areas needing attention and celebrate strengths, enhancing overall customer satisfaction and brand loyalty.

Emotion Detection

LocalClarity only grades the sentiment of each review comment but also examines and scores the emotions detected. This dual analysis provides a deeper insight into customer experiences, enabling you to respond with precision and empathy.

Emotion Analytics

Delve deeper into each customer's emotional journey with our innovative platform. By detecting and quantifying the emotional content within review comments, we enable your team to not only understand the 'what' but also the 'why' behind customer sentiments.

This granular insight helps tailor your service improvements and marketing strategies to better meet the emotional needs of your customers.

Language Tagging

Streamline your global customer engagement by automatically tagging each review with the identified language.

Language Tailoring

This feature enables your team to quickly deploy the appropriate linguistic resources—from triggering custom Automation recipes to analyzing review performance by language.

Operate globally from a single platform.

Custom AI Agents

Build your fully bespoke AI agents, each tailored with background material, store details, tone of voice instructions, language settings, and response variability. Perfectly align each agent with your brand's voices.

AI Brand Ambassadors

By providing detailed background materials and custom instructions, shape your agents to handle interactions as an extension of your team, enhancing customer engagement and satisfaction.

Agent can then be tasks as helpers to propose review responses or even set to work automatically on your behalf.

AI Summary Reports

Unlock fully customized analysis with our generative AI-powered summary reports. Our advanced AI workflows tailor the analysis to your specific data sets, allowing us to surface key trends, performance metrics, and actionable insights unique to your business.

Custom Clarity

Our Client Success Team starts by working with your business’s historical data to identify relevant topics and trends. The generative AI then customizes the analysis to fit your specific data sets, producing detailed summaries that highlight actionable insights.

This tailored approach ensures that the insights you receive are highly relevant and directly applicable, streamlining your decision-making process and enhancing strategic planning.

Automations

Automations allow you to build flows that automate your work processes, offering an ideal, no-code solution to eliminate manual tasks, distribute reports, and engage stakeholders.

Flexible Recipes

Automate your team's workflow by setting triggers and actions that keep everyone updated. From assigning users to handle specific reviews to notifying them when a new Google question arises, our Automations ensure that your team operates efficiently.

Local Listings

Be found and selected in local search by creating, managing, and optimizing local content and media assets across destinations and search engines in real-time.

Auto-Tagging

Auto-tagging transforms the organization of your ReviewsInbox™ by automating what used to be a manual and unscalable task. Set Automations to tag new reviews based on specific criteria, enabling your team to efficiently filter and manage the inbox with ease.

Multilingual Mastery

For brands operating in multiple languages — our Automation tool makes managing this complexity simple. Set up Automations to tag reviews based on the language they’re written in.

This allows your native speakers to efficiently sort and respond to reviews in their own language, streamlining your global customer engagement.

Assignment Workflows

Create recipes for assigning reviews and tasks to the right users. Tailor specific workflows that ensure your team operates at peak efficiency, automatically routing work to enhance productivity and accuracy.

No-Code Workflow Builder

Setting up user assignments for reviews and tasks has never been easier. Our Automations platform provides a user-friendly interface to design workflows that automatically direct responsibilities to the right team members.

This not only speeds up response times but also ensures that every task is handled by the appropriate person, enhancing overall productivity and stakeholder engagement.

Real-Time Notifications

Take advantage of multiple action options to send email notifications for any triggered events. Set the filters so that the right people get the right information at the right time.

Pulse Notifications

LocalClarity built a flexible notification mechanism into our Automation Engine to ensure you never miss important listing changes, critical customer feedback, unflattering images, or even task assignments.

Customizing your notifications flows to stay on top of crucial developments and make timely decisions that drive success.

Auto Responses

Streamline your communications and save valuable time by automating routine tasks without sacrificing a personal touch. LocalClarity's Intelligent Auto Response campaigns incorporate tailor-made templates, dynamic variables, and robust safety features, to ensuring each response feels genuinely personal.

Set Locations & Groups

Tailor your review response strategies to individual locations or groups of locations. Recognizing that each store demands a unique approach, our tool enables you to fine-tune responses to align with the distinct needs of each.

Localized Efficiency

Crafting auto-response templates in our system allows for deep customization to address the unique characteristics of each location.

This ensures that your responses are not only automated but also thoughtfully aligned with the specific needs and customer interactions unique to each location, moving away from a one-size-fits-all approach.

Set Parameters & Timing

Enhance the authenticity of your automated review responses by setting specific store operating hours and introducing strategic response delays.

Timed Response Authenticity

Set Store Hours to align review responses with your actual operating hours. If a customer leaves a review at 3 AM, for example, our system ensures that the response isn’t sent until the business reopens.

This timing prevents the suspicious appearance of automated responses during off-hours, maintaining credibility and authenticity.

Template Rotation

Campaigns can be built with a variety of responses, ensuring that your customers encounter different replies when browsing reviews of your business.

Dynamic Response Tailoring

Need to say just the right thing at the right time with a limited staff? By mixing it up with a variety of smart, tailored responses, your customers always feel heard and see fresh, engaging replies.

It's all about keeping the conversation real and relatable, making sure every review—good or bad—gets the perfect touch.

Generative AI Response Option

LocalClarity elevates reputation management further with our new Generative AI Auto Responses, blending cutting-edge AI with robust campaign management. Customize and train the AI using existing templates to ensure each response is customer-specific, brand-appropriate, and uniquely varied—achieving the ideal balance for your outreach.

AI Oversight Assurance

We recognize the importance of personal touch in customer engagement and address concerns about automation by closely monitoring AI-generated content through detailed response reporting.

Consult with our Client Success team to discover how we can significantly boost your team’s productivity while maintaining the quality and authenticity of your customer interactions.

Template Libraries

Access a robust archive of templates to turn to when responding to reviews of any type and needing some inspiration.

Variable Powered Templates

Each template can incorporate review and location based variables to make each response customized to the review.

100's of Templates

Each profile comes with 100+ templates, covering every star rating and a broad range of topics, each set with variables from the review and location content.

Businesses can add any number of additional templates, each tagged and organized into folders to make it easier to find the right response.

Explore! Workflows

Unique to LocalClarity, the Explore! Workflow only presents the templates and snippets approved for each review rating and location, making it easy to quickly craft complex responses covering multiple concepts.

Just Click to Build Responses

Clicking on the Explore button triggers a new window displaying all the details of the review, along with each of the available templates and snippets for that location and rating, with no searching or filtering necessary.

Click on the options for templates and snippets to craft a fully customized response using pre-approved language.

Patrick B.

V.P. Business Development

"You guys have been by far the coolest way to manage Google reviews."

Case Study

Restaurants receive one million additional calls annually with LocalClarity.

A large collective of independent restaurants was looking to immediately increase phone calls for delivery orders from their local search presence.

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Solution

Working with the LocalClarity team, they established streamlined workflows to boost local map rankings and enhance customer engagement by strategically and systematically responding to both positive and negative Google reviews.

This approach triggered a positive signal to Google, directly enhanced map and search rankings, and improved listing conversion rate by engaging with customers.

Answers to

Review management questions

Starting with LocalClarity is easy

Unlimited Reporting

Unlimited Users

Pro Services

Unlimited Automations

10X Compeitor Tracking

Bi-Monthly Updates

100 Free CMS Items

Unlimited Users

Unlimited Reporting

Unlimited Automations

10X Compeitor Tracking

Bi-Monthly Updates

100 Free CMS Items

Unmetered Professional Services

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