Automatic
Multiply your capacity in just a few minutes with no limits on number of automations or monthly volume.
Meta Data
Reviews are tagged with:
- Each topic identified within the review copy block,
- Sentiment score on a five-point scale,
- Positive and negative emotions detected, and
- Primary language of comments.
Automations can be used to append even more custom tags based on just about any criteria.
Coming soon, we're providing an optional review summary for business that tend to get lengthy reviews.
Topics
Step one is to first identify all the topics contained in each review block.
What's Working?
Topics help businesses access how certain areas are performing. For example, quickly seeing how Staff Knowledge is rated across your locations compared to pricing helps transform ratings from a simple grading metric into actionable insights.
Combined with regional tagging, you can see what's working and not working across locations or groups.
Emotions
Dig deeper into your reviews by accessing not just the star rating and content of a review, but also how the customer feels about certain topics.
Painting the Full Picture
LocalClarity uniquely combines sentiment and emotion metrics to better document the full spectrum of feelings shared by customers with the public.
We consider this dual-metric approach critical since most research suggests that while people might select with their brains, they purchase with their hearts.
Polylingual
Analyzing reviews across multiple languages is now possible and the best part about it , it's done automatically through artificial intelligence.
Their Voice in Your Language
When picking a specific language, select from 37 languages supported. New languages are added as the AI models expand their capabilities. Let us know if you need a specific language not presented, it may already be available in the updated models.
Deep Insights
Dive deeper into your reviews with our comprehensive Sentiment Analysis reporting. These insights can help you make decisions and review key areas of your business.
Actionable Insights
By analyzing recurring themes and specific customer pain points across topics relevant to your industry, you can refine your offerings, address issues proactively, and enhance customer satisfaction.
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