The Retroactive Sentiment Analysis Scans feature has been introduced to empower users to analyze past customer reviews effectively, automating the tagging of topics, sentiment scores, and identified emotions.

Announcing LocalClarity’s latest AI-focused enhancement: custom AI Agents. Clients can now incorporate unique instructions, brand content, and location data into AI workflows, starting with assistive fully automatic review response campaigns.

Fully embracing the emergent capabilities of having custom AI Agents in the LocalClarity platform, we have included an AI Agent option for Intelligent Auto Response. Select to have the custom responses delivered to a new Approval Workflow or sent automatically during your business ours.

LocalClarity’s Intelligent Auto Response now offers streamlined campaign management with multi-rating templates, enhanced approval workflows, and an improved template selection experience. New campaign cards display key insights, and users can access default, custom, and universal templates. These updates make response automation more customizable, efficient, and scalable for users.

At LocalClarity, we are thrilled to support this expansion with new tools that make it easier to publish and manage detailed menu data across multiple listings. As Google Business Profiles grows, there is a need for tools that help their evolving category-specific content. The introduction of menus to your Google listings can drive user engagement significantly.

All users now have direct visibility to the timeline and source details of each review, directly in the ReviewsInbox detail pane. Users can now review a full review lifecycle just by hovering over the timeline icon found on each review in the ReviewsInbox™. Users will no longer need to dig into the weeds of each review to gain and validate the full timeline.

Our indexed review sources now include GrubHub, UberEats, and DoorDash, letting you monitor customer satisfaction across delivery platforms. Stay informed daily with new reviews and help enhance service for your restaurant. Leverage the data to identify areas for improvement to consistently deliver high-quality experiences.

LocalClarity's Google Listing Health Score gives users a clear visual roadmap for optimizing local profiles. Easily identify fully populated data and areas for improvement, like missing phone numbers or low review ratings, to enhance visibility and engagement in local searches.

Users can now trigger a full history audit of a Profile's entire Google listings set to validate the status of every single listing's review. We have updated the platform to help ensure the review counts and average in LocalClarity continue to match Google for even the most actively reviewed locations in the world.

Accessing historical reviews in LocalClarity is now even easier with a Date sort in the ReviewsInbox. Users can decide to sort reviews by Newest or Oldest Reviews. Users will no longer be required to change the date range setting or manually sift through the ReviewsInbox™ to see their oldest reviews.