Fully embracing the emergent capabilities of having custom AI Agents in the LocalClarity platform, we have included an AI Agent option for Intelligent Auto Response.
While users have utilized AI reply in the platform to manually respond to reviews, we have been looking to enhance efficiency hand-in-hand with the evolution of the newest LLM models while always giving clients full control over assuring on-brand responses. These new Agentic process can be used as an assistant or set to operate automatically.
The first use case for custom Agents in the LocalClarity platform is review response management. Users can now decide whether to use templates or an AI Agent for their Intelligent Auto Response campaigns. When selecting AI Agent, the user will then be able to follow prompts to train the AI to respond to their reviews as they'd like. This includes tone of voice by star rating, brand characterizations, delivery style, and more.
To ensure brands have the final say over their responses, AI Agent campaigns can be set to send the response on a schedule or a new option that drops the proposed response an Approval folder within the ReviewsInbox &trade. This allows ad Editor or Admin to quickly go through and either approve or edit the responses in quick succession. This is the balance between utilizing AI while also having human safety rails.
As we continue to utilize AI in the platform, look for more feature enhancements and hybrid auto response campaigns.
