Intelligent Auto Response has been updated to provide users with a more customizable and scalable feature.
While Auto Response campaigns have saved LocalClarity users countless hours, we wanted to make the campaign creation and maintenance user friendly, especially for profile with multiple campaigns running simultaneously.
The first major major update helps to streamline campaign maintenance across review star ratings. Previously, you would need to create a distinct campaign for each star rating. Now, you can select all the ratings and then the templates to use for the respective ratings. Everything will work in the background to make the correct responses are triggered based on the review rating provided.
Next, you'll see an update in the sort order in building a campaign. The flow has been update to 'Who' (the sources, ratings, comment length, languages, and custom groups), 'What' (the selection of templates or the new AI agent) and finally 'When' (either scheduled or the new option to drop the response into a human moderated approval workflow). This new approval options helps to significantly expanded the application of campaigns for reviews with comments.
The template selection page has been updated to provide users with the ability to search, filter, and then select the templates for each star rating in the campaign. Missing the right template, you can now trigger the template builder pop-up right in the campaign builder (an often requested update).
Default Templates - Users can now choose from the starter set of default templates, their own created templates, and universal templates. Having more options will allow for a more varied response set in a given campaign.
New Campaign Cards - Allow users to see more information about their current campaigns, including:
Our top-of-the-line Intelligent Auto Response is soon going to be transformed by Artificial Intelligence.
