‍Intelligent Auto Response workflows have been hardened to handle situations where Google or Facebook fail to populate all review data fields.

‍Google and Facebook, at times, fail to provide all review data fields. Missing data points can then impact Intelligent Auto Response triggers.

Details

‍We have added new placeholder template options should a review fail to contain the expected details. The default template will be presented as the review response in these circumstances. For example, if Google does not bring in the reviewers name, you could have a more generalized Default Auto Response, as shown below. This ensures all reviews receive a response, even if some of the data is missing from the source.