We have added a third option to apply to your Intelligent Auto Response Campaigns that will allow you to reply to reviews with a short comment length auto-magically! Not all reviews need a lengthy response to express their appreciation for leaving a review. Previously the only review content options were for reviews with Ratings Only and Rating + Comment. Per our client's request, we decided to offer a third option to accommodate reviews that were in the middle between being a comment, and not long enough to trigger a lengthy reply.
This enhancement will enable you to create short templated responses that are focused on giving a quick message to a client who left a review with minimal characters. Set the character limit to which reviews can be replied to by the Auto-Response Campaign. The default will be a limit of 20 characters but has a maximum of 100. Now you can have Auto-Response Campaigns designed to cover reviews of various lengths.
