LocalClarity is proud to announce a rebuilt review response workflow, designed to support our newest capabilities for businesses and agencies alike.
Historically, LocalClarity presented a distinct workflow for authorized review connections (Google, Facebook, Trustpilot, etc) and indexed review (sources that require a public index from a third-party review platform like Yelp). While this wasn't a challenge for users in the past, a split workflow would prevent users from taking full advantage of the new generative AI review response capabilities for indexed reviews. This update provides a unified experience all the way up to the final posting of the response.
The new approach unifies the initial response workflow for all review sources, making all tools (generative AI, Explore!, and templates) available in the review composition process. Users can then either directly post for authorized connections or click out to post on third-party destinations. This approach aims to make the review response workflow more efficient and effective.
While this update helps to unify workflows, what we really need is for more popular review platforms to support a direct connection. We will be reaching out to a select group of brands to see if we might be able to participate in a joint development effort.
