We're thrilled to continue to increase your team productivity by offering an entirely new workflow for OpenAI-generative review responses. Utilizing new features from OpenAI's ChatGPT, we are excited to put the power of generative AI directly into your daily workflows.
As with all LocalClarity major enhancements, we are focused on solving our client's most challenging issues. In this case, we're leveraging emerging technology to dramatically enhance team productivity for brands and expand service offerings for agencies. This is just the first of many workflow based enhancements we'll be launching this year to put an even more powerful toolset into your hands.
Direct ChatGPT Connection
Our OpenAI-generated review response is a powerful tool addition to our review response workflow and ReviewsInbox. Our generated review responses are personalized, including a reviewer's first name, and respond in the same language as the review. We hope that this addition to the already personalized and unique OpenAI response will allow businesses to connect with their clients in the best way possible.
Manage AI Tone of Voice
Additionally, we've added a new section called "Manage AI Tone" to the platform's settings. This feature enables clients to create Tone of Voice Statements for each of their location groups, making it easier to respond to different types of reviews across brands. It ensures consistency in responses by allowing clients to assign a tone to one or more existing groups.
Set Tone by Review Star
We've made it even easier for our clients to craft their own Voice and Style Guide by sourcing it directly from the OpenAI platform as a profile-level preference. A new "Tone of Voice" trigger has also been added, which can be assigned to one or more existing groups. This enables a group to have only one tone.
Control Tone by Custom Group
Additional controls are available to set a custom set of tones by star rating for custom groups created in the LocalClarity platform. This allows profiles supporting multiple brands or agency accounts to automatically present a review reply with a spot-on tone of voice.
Click to Generate - Click to Post
Simply click on the AI Response button to generate a reply that matches the content of the review with your brand voice. If everything looks good, you can click Post. You always have the option of editing the response directly or even clicking Regenerate to be presented with a different option.
Automatically Multi-Lingual
The primary language of each customer comment block is first identified and then used by the platform to automatically create an on-brand and tone appropriate response in the same language.
Language Limitations (so far)
The model is capable of "reading" reviews and composing responses in most languages based on the Latin alphabet character set (English, all romance, Germanic, Slavic, Kurdish, Baltic, Vietnamese, etc). It can "read" languages with other alphabet structures (Japanese, Chinese, Arabic, Hebrew, etc) but returns a response in English. We will be working to expand platform capabilities further directly and with the evolution of OpenAI's capabilities.
The next update will be geared towards users who need to translate the proposed AI-generated review responses. The following update will be an expansion of the Intelligent Review Response capabilities to offer turn-key review management for brands looking for a fully automated solution (maybe just for positive reviews). And after that... who knows.
