Now that we've added review comment topic identification and sentiment analysis scoring to your ReviewsInbox™ experience, we're making this data available in the standard review download files. We are also providing you several additional data fields.
Review details download files now include the topics identified in the copy block and their sentiment ratings. The content is presented in three new columns in your download file (obtained by going to your ReviewsInbox upper right hand corner and selecting the download button)
As recently announced, we now offer client the option to adjust the reporting time stamp of each received review based on the time zone of the location. The download file presents both the UTC and the adjusted zone.
Added in March but not announced, the review download file contains a direct URL link to the review on the destination platform. With just one click, you can easily access all the reviews for your business and stay on top of customer feedback.
At the request of several clients, we have also introducing visibility to the review totals of each location. Users will see the total number of reviews and the mean star rating on each review row. This information is designed to help brands build their own data-based workflows.
Profiles with sentiment analysis will have these details available in an entirely new reporting module in the coming months. You should expect partial releases in May, June and July as we continue to explore OpenAi capabilities.
