Reviews that have been updated in Google will now show the updated time stamp in LocalClarity. This offers greater visibility as users will be able to see the original review date as well as the updated time stamp. Such visibility is crucial for reporting purposes as well as evaluation purposes. The full timeline of a review gives businesses insights previously unavailable.
When a review is received in the ReviewsInbox™, LocalClarity will bring the review into the platform as we have historically done. Reviews are marked with a timestamp of when they are received, as seen below.
However, if the user who submitted their respective review changes any portion of the review (comment content or star rating) we will pull the new review into your ReviewsInbox™ and mark the review with an updated time stamp, indicating that this is not the original review that was pulled in and that at the time displayed, the review was altered in some format.
LocalClarity is thrilled to announce that we are working on releasing an update inclusive of our timeline project and the ability to search for updated reviews. Our timeline project will give users never before seen access into how their reviews are changing over time, the volume of reviews that are being altered (and how this connects to their responses), among more.
Our search for updated reviews tool will allow users to filter their ReviewsInbox™ to search for any and all reviews that have been updated or altered, directly within the LocalClarity platform. We are excited to be offering this unique perspective on client data, and cannot wait to release these features.
