‍Today, we launched two updates to the ReviewsInbox as part of our larger effort to enhance the review/response workflows for businesses and agencies of all sizes. ‍This is part of Release Stage II, providing additional options to create custom workflows and provide greater visibility to the various types of review responses in a profile.

Where

‍All profiles can see the updates in their ReviewsInbox.

Details, "Replied" Folders

‍You can now see the option to expand the Replied folder (renamed from Sent) that identifies four types of responses:

User Reply

‍A response to the review composed by a person and sent from the LocalClarity platform to the source destination.

Auto Reply

‍A response was sent from LocalClarity's using an Intelligent Auto Response Campaign.

Destination Reply

‍This folder holds the replies posted directly into the original source destination (Google, Facebook, Yelp, TripAdvisor, etc) and then indexed into the LocalClarity platform. We have renamed this concept from "External Reply".

Marked Replied

‍This folder holds all of the reviews that have been manually marked as replied, either as a temporary status (waiting for the platform to access the indexed response) or for review sources that specific block or prohibit response indexing.

Details, Review Setting Controls

‍All users now have a unified control for manually setting the open or the closed status of a review, including the new Marked Replied setting.