‍We're excited to launch the first of several updates to transform the ReviewsInbox™ into a full task management/ticketing resource.

‍The LocalClarity platform has always provided a broad set of tools for composing and polishing quality, on-brand review responses at any scale. But as customer service and agency teams grow with the volume of locations and reviews, we decided to expand the functionality further to provide full task management functionality.

Where

‍All users for all accounts can see the updated ReviewsInbox™. Future customers will most likely see this as an optional platform upgrade.

Four Release Stages

‍We will be launching the functionality in four distinct phases.

• Stage I - represents the core infrastructure to hold the new process.
• Stage II (late December) will cover page refinements and UI updates to streamline workflows.
• Stage III (in January) will release an entirely new Rules Engine designed to give brands and agencies the flexibility to auto-assign elements (assignments, deadlines, statuses, and even content tags) to all incoming reviews.
• Stage IV (in February) will provide robust user-level reporting and full transparency to the history of every review.
  

Release Details

User Assignment

‍All reviews can now be assigned to a specific account user (or users) from the review detail pane. Click the avatar/icon to trigger the options menu for user assignment or status, respectively.

My Reviews Folder

‍Each user can now access all assigned reviews directly in a new "My Reviews" folder in the left navigation.

Review Status

‍Reviews now come into the platform with a default "Open" status and can be set to one of four additional settings (more to come). Once a review receives a reply, the status will shift to Sent.

Status Folder

‍Users can see the count of reviews in each status setting. Once a review has a response assigned, the review will move to the Sent folder.