How crating a new tone of voice affects AI response in LocalClarity.
Yes, any new AI Tone of Voice will become the default for the Profile, until a newer Tone is created.
AI Reply in LocalClarity allows users to harness the power of AI to respond to reviews. In Settings-Manage AI Tone, users can create their own AI Tone of Voice. This can be filtered to be used for certain locations or Groups of locations. If no filters are applied, a new Tone of Voice will be the Profile's new Default until another Tone is created, or that Tone is deleted.
So, if you have three Tones created, the most recently created Tone will take precedent over the first two, as well as the Profile Default.