Business Profile chat and call history going away
July 31, 2024, Google will shut down call history and chat. Make sure to download your chat and call history before the end of July.
Google will be shutting down the Google Business Profile chat and call history feature on July 31, 2024. Google will stop allowing new chats to be initiated starting on July 15, 2024 and then will totally disable the chat and remove call history features on July 31, 2024.
Google views this as a tough decisions and recognizes it may impact the businesses and partners they work with, but eludes to them also wanting to continually improve their toolset.
