Business Profiles Tests Chat With SMS & WhatsApp
Just as chat is being removed from Google Business Profiles, users have seen tests for native SMS and WhatApp support for listings.
For now only in Europe does Google Business Profiles offer the option to chat with businesses via direct SMS or WhatApps. This is a smart work around as Google is shutting down its own messaging service for business profiles. It will be interesting to see whether or not this expanded to other countries.