"Let Google Help Your Business" Option in Google Business Profile
When logged into your Google Business Profile Dashboard, you can see options that Google views as helping your business online. You can opt in to "Accept automated calls that help keep your business details up to date" and "Accept calls to help manage requests from customers." These options are all performed through the Google Assistant, which will help direct customers with appointments and answer calls.
Activating the GBP "let Google help your business" option has the potential to improve foot traffic and site traffic for your business. Owners can opt in to "accept automated calls that help keep your business details up to date" and/or "accept calls to help manage requests from customers."