Read Receipts Come to GBP Messaging
Customer can now get in touch directly with you via the Google Business Profile. With this new chat feature integrated with your listings Knowledge Panel. From this chat feature you can get notifications for the messages that show up in your Business Profile, can customize the automated welcome message that customers get when they message you, and share photos with your customers in the chat. If multiple people own or manage your Business Profile, each one can chat with customers.