We're thrilled to introduce a significant enhancement to our Automations Center: the inclusion of Google Updated Review notifications. This update expands the capabilities of our Automation Center, now providing the option to receive notifications when a review is updated on Google. Previously, this feature was missing from our Automations. However, with this update, we have successfully bridged that gap, empowering businesses to streamline their workflow and stay informed about customer inquiries, ultimately enhancing their customer engagement and satisfaction.

Great news! We are excited to announce a further extension of Google Service Offerings to all Google Business Profile categories, providing the most comprehensive offering for your Service listing needs directly in our Manage Locations module. With our initial launch, we found some service offerings were limited to specific categories. However, with this update, services have been extended to all eligible categories.

LocalClarity's image management module has been upgraded to address a crucial concern. Users now have the ability to view the name and date of the person who flagged an image. This enhancement fills the gap in visibility by providing information about flagged public images, including the identity of the individual who reported them and the date of the flagging. With this improvement, users can effectively address flagged images and maintain a positive online reputation.

Introducing a new enhancement! Users can effortlessly manage and oversee their Google Business Profile service offerings in bulk view using a connected Google Sheet. This exciting addition empowers businesses to easily edit and promote services across multiple Google Business listings. Thanks to the integration of Google's latest API, businesses can now push services at scale, making the process more efficient and convenient.

All review reporting and download files will now be updated with additional data points to support localized reporting. The recent enhancement for review timestamp location is adding complexity to all aspects of review reporting. Even the idea of 'all the reviews from yesterday' takes on a different meaning depending on the time zone for each of the locations in the report. This update provides access to the data points necessary to validate all reports and downloads.

In order to provide comprehensive review timeline history, LocalClarity now documents the initial fetch time for each individual review. This update addresses issues where clients noticed a "new" review from a previous week without a response. Typically caused by Google's publishing and editorial review delay, the review is released with the original create timestamp. This new FetchDate(UTC) field offers visibility into both the create date and release date, ensuring transparency and accurate review tracking.

LocalClarity is proud to announce a rebuilt review response workflow, designed to support our newest capabilities for businesses and agencies alike. Historically, LocalClarity presented a distinct workflow for authorized review connections (Google, Facebook, Trustpilot, etc) and indexed review (sources that require a public index from a third-party review platform like Yelp). This update provides a unified experience all the way up to the final posting of the response.

We're thrilled to introduce an update that aligns review timestamps with your location's time zones. Now available for all paid plans, you have the option to set review timestamps according to your preference. This improvement resolves discrepancies caused by the use of Coordinated Universal Time (UTC) across review platforms like Google, Facebook, and TrustPilot. Say goodbye to reporting challenges associated with varying longitudes and enjoy accurate review timestamp!

In our continuous efforts to enhance your ReviewsInbox™ experience, we have integrated review comment topic identification and sentiment analysis scoring. Not stopping there, we are now including this valuable data in the standard review download files. Moreover, we are introducing multiple additional data fields, giving you enhanced granularity for comprehensive reporting. Stay ahead with these updates and make the most out of your reviews!

Uncover a whole new level of customer feedback analysis with our latest offering: Emotion Detection features. Through the power of Natural Language Processing (NLP), we've enhanced our platform to provide in-depth insights into the emotions and sentiments expressed in each review. This transformative feature enables you to better understand your customers and their experiences, paving the way for more informed decision-making and improved customer satisfaction.