LocalClarity has enhanced functionality for Auto Response campaigns for languages other than English. Previously, (Translated by Google) would factor into character count when determining whether a review comment was short or long. Now we will exclude the Google messaging characters from the total count. This allows for greater accuracy in non-English Intelligent Auto Response campaigns.
Streamlining the process of adding Index Integration for review sources, LocalClarity now offers a more convenient method. Say goodbye to sending .csv files via email. Users can now effortlessly add Indexed review sources directly within the platform. Just enter the review page URL for the relevant source (e.g., TripAdvisor, Zillow) and allow up to 24 hours for LocalClarity to import those reviews. Enjoy a seamless experience as you expand your review sources and leverage the power of LocalClarity's indexing capabilities.
LocalClarity's Report Management tab receives an upgrade, offering improved visibility and ease of use for existing reports. Users now have the ability to filter reports based on various criteria, facilitating effortless organization and access. Additionally, the option to download the list of reports provides added convenience. A newly implemented search function enables users to swiftly locate specific reports, streamlining the overall report management process. Enjoy enhanced control and efficiency with LocalClarity's upgraded Report Management capabilities.
Empowering LocalClarity users, the Intelligent Auto Response feature now offers the ability to customize replies for shorter review comments. Acknowledging that lengthy responses may not be appropriate for concise reviews, users can create shorter templates specifically tailored for such instances. When a reviewer leaves a brief comment, the response will align accordingly, ensuring a more relevant and concise interaction. Enhance engagement and optimize communication by matching the tone and length of your responses to the nature of the review.
LocalClarity brings you an advanced API connection with Google, enabling a seamless synchronization of GBP (Google Business Profile) locations. This back-end enhancement ensures that changes made to Google account structures do not affect location information in LocalClarity. Consequently, duplicate listings within LocalClarity are effectively prevented. Enjoy a synchronized alignment between platforms and maintain accurate and up-to-date location data with the enhanced API connection between LocalClarity and Google.
LocalClarity recently underwent a back-end focused release, prioritizing optimization to prepare for upcoming major releases. Streamlining the integration process with platforms like TripAdvisor and ZocDoc, improvements were made to enhance user experience and facilitate easier connections. While not immediately headline-grabbing, these behind-the-scenes refinements lay the foundation for exciting possibilities in the future. Stay tuned as LocalClarity continues to evolve and unlock intriguing opportunities for your business.
Managing post history in LocalClarity becomes even more convenient. Users can now access a comprehensive list of all their Google and Facebook posts, providing a historical overview. Additionally, the new bulk functionality empowers users to delete posts in large quantities. With just a single click, users can efficiently remove posts distributed across hundreds or even thousands of locations. Simplify post management and save time with LocalClarity's enhanced bulk post deletion feature.
Enhancing collaboration, LocalClarity introduces Team functionality, enabling users to assign teams to specific reviews within the ReviewsInbox. This feature is especially beneficial for brands with multiple users responsible for a particular location or region, consolidating their efforts seamlessly. With Teams, users can efficiently streamline their review management processes, fostering effective teamwork. Enjoy the convenience of assigning and coordinating tasks directly from the ReviewsInbox, optimizing your brand's review response workflow with LocalClarity's Team functionality.
LocalClarity now is able to recognize and remove duplicate reviews that are passed in by Google. When a reviewer updates their review in Google, sometimes it is passed in as a new review, which throws off review counts and averages. This new feature is able to identify when this happens and remove the duplicate. Users can set their profiles to sync on a routine basis to clean out any duplicates.
LocalClarity understands the evolving needs of brands in expanding their auto response campaigns. To accommodate this growth, we have increased the number of templates per star rating from 30 to 50, enabling the creation of a total of 250 templates. Additionally, the number of templates per campaign has been raised from 15 to 25, offering greater flexibility in response customization and rotation. Embrace these changes to enhance your brand's auto response strategies and effectively engage with reviews across various star ratings.
